Skip to main content
image-car

INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 479-903-5302 or make an appointment online!


image-people-driving

OUR REVIEWS

 (46 Reviews)
image-quotes
reviewicon

Advanced Automotive’s team was polite, professional and prompt! I was able to schedule a service appointment with their helpful staff, drop off my car before work and pick it up by lunch the same day. I’ll be back!

, 08/11/2022

join our team

We are currently on the lookout for the following:

  • Technicians
  • tire-track-image

    Get free Coupons

    Take advantage of these great offers!

    FREE Battery Testing

    FREE Brake Inspection

    FREE Alignment Check

    FREE A/C Check

    partners

    ASE Master Technician
    NFIB (National Federation of Independent Business)
    Car Care Aware